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Returns Policy

 

Please make sure all terms and conditions are read carefully before processing with a return order:

         1) Delivery charges from Dipinto will not be reimbursed.

         2) Costs of returning the product to Dipinto will not be reimbursed.

The customer is responsible for all costs associated with return of the product to Dipinto.  If a customer is unable to arrange a return delivery of a product, Dipinto will issue a courier service to collect the item from a designated address and process with a return where additional fees may apply.  Dipinto accepts no responsibility for loss or damage occurring in transit and on return of any product.

3) If the customer chooses to receive a refund instead of a replacement, then Conditions 1 & 2 will apply.

4) If the customer wished to cancel the purchase after item(s) have been dispatched, the Conditions 1 & 2 will apply.  Most dispatches are taken place within 24hours after items are purchased.

5) Dipinto reserves the right to refuse a refund if the item returned is deemed to have been mishandled or damaged in any form by the customer.

6) Dipinto does not accept returns on a 'change of mind' basis.  If approved, under exceptional circumstances, additional fees may apply on top of standard delivery charges to the receiver.  Conditions 1 & 2 will also apply.

7) Dipinto reserves the right to make changes to the above Terms & Conditions without notice. 

8) Please note that events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return. 
 


Processing credits/refunds 
A credit will normally be issued within 72 hours of us receiving the goods returned in accordance with this Returns Policy, with the exception of goods that are deemed faulty. 
 
Where a product is returned because you believe it is faulty and the fault cannot be observed by our internal testing, a credit will not be issued and you will be charged for all freight/processing fees.